Cancellation Policy

Every booking — lessons, courts, classes and event tickets — includes TNA Play’s booking fee (15% of the price), shown at checkout. It is taken when you pay and is non-refundable, including when a request is declined or expires and when a booking is cancelled by you, the coach, the venue or the host. Refunds under this policy cover the rest of the price.

Refunds are a share of the booking total you paid — coach price, court price and any service fee, after any discount.

Coaches, venues and event hosts choose one of these policies in Dubai. The table above describes the default (Moderate); the policy that applies to your booking is always shown before you pay and in your confirmation.

In plain words:

• Cancel 30 hours before the start → full refund
• Cancel 5 hours before the start → 50% refund
• Cancel after the session has started, or don’t show up → no refund
• Your coach, venue, host or TNA Play cancels → full refund
• Your request isn’t accepted within 12 hours, or is declined → you’re never charged

Cancel from your account: open Bookings, choose the booking and select Cancel. We show the refund you’ll receive before you confirm, and email you a confirmation.

The 24 hours are counted back from the session’s start time. What counts is the moment you confirm the cancellation. Sessions that have already started can’t be cancelled online — message your coach or email hello@tnaplay.com.

To move a session to another time, cancel it and make a new booking. The cancellation follows the rules on this page.

If you cancel less than 24 hours before the start, you receive a 50% refund of the booking total. The amount that isn’t refunded pays the coach and venue for time they usually can’t rebook at short notice.

If you don’t arrive and haven’t cancelled, the session isn’t refunded. Running late? Message your coach through your booking — the session still ends at its scheduled time.

Some coaches and venues accept bookings by request. You pay when you send the request, and the coach or venue then accepts or declines.

• If they accept, the booking is confirmed. From then on, this policy applies.
• If they decline, or don’t accept within 12 hours (or before the session gets too close), the request expires and everything you paid is refunded automatically, except TNA Play’s booking fee.
• You can withdraw a request before it’s accepted; everything except the booking fee is refunded.

If your coach cancels a confirmed session, or TNA Play has to cancel it, you’re refunded everything you paid except TNA Play’s booking fee. If your coach doesn’t turn up, contact us — once we’ve confirmed what happened, you’re refunded the same way.

If a partner venue has to close a court you’ve booked — for maintenance, an event or an emergency — the booking is cancelled and you’re refunded everything except TNA Play’s booking fee.

Refunds go back to your original payment method through Stripe. They typically take 5–10 business days to appear, depending on your bank. See our Refund Policy for details. Questions? Email hello@tnaplay.com or WhatsApp +971 50 930 5512 — we reply within one business day.

Cancel only when it’s unavoidable, and as early as possible. When a coach or venue cancels, the player is refunded (minus TNA Play’s booking fee) and that booking isn’t paid out. When a player cancels late, the coach and venue are paid their share of the amount that isn’t refunded.