Terms of Service

TNA Play — our website and booking services (the “platform”) — is operated by TNA Sports Corp, a California corporation in the United States (“TNA”, “we”, “us”). TNA Play provides its services in Dubai, United Arab Emirates.

These terms apply to everyone who uses the platform: players (and parents or guardians booking for children), coaches and partner venues. By creating an account, publishing a coach profile, listing a venue or making a booking, you agree to these terms and to our Privacy Policy, Cancellation Policy and Refund Policy. If you don’t agree, please don’t use the platform.

TNA Play is a marketplace. We help players find, book and pay for tennis and padel sessions with independent coaches, and courts at partner venues. We are not a coaching provider, an academy or a venue operator, and we don’t employ the coaches listed on the platform.

• Coaches are independent coaches, not employees, workers or agents of TNA. They decide how they coach and are responsible for the sessions they deliver.
• Venues are independently owned and operated, and are responsible for their courts, facilities and house rules.
• TNA Sports Corp is the merchant of record. When you book, you pay TNA the full price. We then pay the coach and, where a court is included, the venue their share after the session.

We review coaches before their profiles go live, including an identity check. Verification is not a guarantee of any particular coaching result.

• You must be 18 or over to create an account. Parents and guardians can book sessions for children and remain responsible for them.
• Keep your details accurate and your password secure. You’re responsible for activity on your account.
• Confirm your email address — we use it for booking confirmations and important account messages.
• We may suspend or close accounts that break these terms, misuse the platform or put others at risk.

Before you pay, we show the coach price, any court price, any service fee, any discount and the total, in UAE dirhams (AED). Coaches choose how they take bookings:

• Instant booking: the booking is confirmed as soon as your payment succeeds.
• Request to book: your card is authorised (held) but not charged. If the coach accepts, the payment is taken and the booking is confirmed. If the coach declines, or doesn’t accept within 24 hours (or before the session gets too close), the request expires, the hold is released and you are never charged. Your bank may show the hold as pending for a few days before it disappears.

• Your own court: if a coach comes to your building, villa or community court, you’re responsible for reserving it, arranging access for the coach and making sure it’s safe to play on.
• Timing: please arrive on time. A session that starts late because of a late arrival still ends at its scheduled time.
• Children: for players under 18, a parent, guardian or nominated adult must be reachable during the session, and present where the coach or venue requires it.

You can book a court at a partner venue on its own, or together with a coach. Court prices can differ between off-peak and peak times; the price for your slot is shown before you pay.

At a partner venue, follow the venue’s rules on check-in, dress code, equipment and conduct. Court time starts and ends at the booked times.

• All prices are shown and charged in AED. You pay TNA Sports Corp (TNA Play) the full price in one payment.
• Payments are processed securely by Stripe. Your card details are handled by Stripe and never touch TNA’s servers.
• Any service fee is shown as its own line before you pay. Coach and venue commission is never added to the price you see.
• Promo codes can’t be exchanged for cash, can’t be transferred and may carry conditions shown when they’re issued.

In short: you can cancel free of charge until 24 hours before the start for a full refund; if you cancel later than that, you receive a 50% refund; after the start, nothing is refunded. If a coach, venue or TNA cancels, you receive a full refund. Requests that aren’t accepted are never charged.

The full rules are in our Cancellation Policy and Refund Policy, which form part of these terms.

Independent status. Coaches use TNA Play as independent contractors. Nothing in these terms creates employment, partnership or agency between a coach and TNA. Coaches are responsible for their own taxes, permits or licences, and insurance where required.

Prices and earnings. Coaches set their own prices and availability. TNA takes a commission on completed bookings; coaches see exactly what they will receive for a price before publishing it. Each coach’s share is paid by bank transfer after completed sessions, to the payout account they provide. If a player cancels late, the coach is paid their share of the amount that isn’t refunded.

Verification. To go live, a coach completes their profile, uploads identity documents, adds payout details, accepts these terms and submits the profile for review. We may approve, ask for changes, decline or later suspend a profile.

Coaches agree to:

• keep their profile, qualifications, experience and prices accurate and up to date;
• have the right to work and coach in the UAE, and hold any permit, licence or registration that requires;
• behave professionally and respectfully towards players, parents, venue staff and other coaches;
• follow safeguarding best practice when coaching children, and never be alone with a child in a way that puts them at risk;
• carry their own professional insurance where required by law or by a venue;
• turn up on time, prepared, and deliver confirmed sessions safely;
• keep their weekly availability and time off up to date, so players can only book times the coach can actually coach;
• respond to booking requests promptly, and cancel only when it’s unavoidable and as early as possible — when a coach cancels, the player is refunded in full and no payout is made for that session, and repeated late cancellations or no-shows may lead to suspension;
• take payment for sessions with players met through TNA Play only through TNA Play.

Partner venues are independent businesses that list their courts on TNA Play under a partner agreement, including the commission rate agreed with TNA. Each venue’s share of completed bookings is paid by bank transfer after the session.

Partner venues agree to:

• keep court details, opening hours, prices and facilities accurate;
• maintain courts and facilities in a safe condition;
• honour confirmed bookings, and tell us immediately if a court has to close so affected players can be refunded;
• tell us whether visiting coaches may teach on their courts, and any rules that apply.

Only players who completed a booking with a coach can review that coach, once per booking. Reviews must be honest, relevant and respectful. Coaches may reply publicly.

We moderate reviews and may hide ones that are abusive, discriminatory, misleading, include personal information or are unrelated to the session. We don’t edit reviews to change their meaning, and we don’t allow reviews to be bought, traded or written by anyone with a conflict of interest.

By posting a review or profile content, you allow us to display it on the platform and in marketing about TNA Play.

• Taking bookings, or payments for sessions, off the platform to avoid TNA Play’s fees when the player or coach was found through TNA Play.
• Creating fake accounts, profiles or reviews, or misrepresenting qualifications or experience.
• Harassing, threatening or discriminating against anyone.
• Using the platform for anything unlawful or fraudulent, including payment fraud or abusive chargebacks.
• Copying, scraping or reselling platform content, or interfering with the platform’s security or operation.

Tennis and padel are physical sports with an inherent risk of injury. By booking, you accept that risk, confirm you are fit to take part, and agree to tell your coach about any injury or medical condition that could affect your session. In hot weather, stay hydrated and consider early-morning, evening or indoor sessions.

To the fullest extent permitted by law:

• the platform is provided “as is”, and we don’t promise it will always be available or error-free;
• coaches are responsible for the sessions they deliver and venues for their courts and facilities, and TNA is not liable for their acts or omissions;
• we are not liable for indirect, incidental or consequential losses, or for events outside our reasonable control;
• our total liability to you in connection with a booking is limited to the amount you paid TNA for that booking.

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by negligence.

We may update these terms as the platform develops. We’ll change the “Last updated” date and, for significant changes, tell you by email or on the platform before they take effect. Bookings already confirmed stay under the terms in place when you booked.

These terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws rules. If a dispute can’t be resolved with our support team first, it will be heard by the courts located in California.

If you use TNA Play as a consumer, mandatory consumer protection laws of the place where you live — including in the UAE — may still apply and give you rights that these terms can’t take away.

Questions about these terms? Email hello@tnaplay.com or use our contact page. TNA Play is operated by TNA Sports Corp, a California corporation, USA.