Privacy Policy

TNA Play is operated by TNA Sports Corp, a California corporation in the United States (“TNA”, “we”, “us”). TNA Play provides its services in Dubai, United Arab Emirates. TNA Sports Corp is responsible for the personal data described in this policy.

This policy explains what we collect when you use TNA Play, why, who we share it with, where it’s stored and the choices you have.

• Account data: your name, email address, phone number and sign-in details. Passwords are stored in hashed form, never as plain text.
• Booking and message data: the sessions and courts you book, dates, times, sport, locations, prices and payment status, and the messages you exchange with coaches about a booking.
• Coach profile data: photo, name, bio, sports, levels, languages, experience and qualifications, base and travel areas, partner venues, prices and availability.
• ID documents uploaded by coaches for verification.
• Payout details provided by coaches and venues: account name, bank, IBAN and SWIFT code.
• Payment data: payments are processed by Stripe. We receive payment references and status (for example, authorised, paid or refunded) — card details never touch TNA’s servers.
• Reviews, enquiries and support messages: reviews you write, messages sent through our contact and venue partner forms, and waitlist sign-ups.
• Device and usage data: IP address, browser and device type, and the pages you use, collected in server logs and used for security, rate limiting and troubleshooting.
• Cookies needed to keep you signed in and keep the platform secure.

• To create and manage your account and bookings.
• To take payments, hold and release request-to-book authorisations, issue refunds, and pay coaches and venues their share.
• To verify coaches before their profiles go live.
• To send booking confirmations, requests, reminders, notifications and account emails.
• To answer enquiries, provide support and resolve disputes.
• To keep the platform safe, prevent fraud and spam, and enforce our terms.
• To meet our legal, tax and accounting obligations.
• To improve TNA Play. If you join a waitlist, we email you when coaches go live near you — you can ask us to remove you at any time.

ID documents are stored privately and never shown on a profile. They are used only to verify the coach’s identity, and access is restricted to the TNA team members who handle verification.

IBANs are encrypted at rest. Dashboards show only the last four digits, and payout details are used only to pay the coach or venue.

• Coaches and venues receive what they need to deliver your booking — such as your name, the booking details and your messages. Coaches’ public profiles (name, photo, bio, qualifications, areas, prices, availability and reviews) are shown to everyone.
• Stripe processes payments and refunds under its own privacy policy, and may use payment data to prevent fraud.
• Resend sends our emails, such as booking confirmations and password resets.
• Vercel hosts the platform, its Postgres database and file storage (Vercel Blob) in the United States.
• Authorities where the law requires it, or where needed to protect someone’s safety.
• A buyer or successor if our business is sold or restructured, with the same protections in place.

We do not sell your personal data.

TNA Play serves players, coaches and venues in the UAE, but our hosting, database and file storage are in the United States. By using TNA Play, your personal data is transferred from the UAE to the United States, where TNA Sports Corp and our service providers process it.

We protect transferred data with the measures described in this policy, including contractual commitments from our service providers, encryption in transit and restricted access.

We use cookies that are necessary to keep you signed in and to keep the platform secure. We don’t use advertising cookies. If we introduce optional analytics or marketing cookies, we’ll update this policy first and ask for your consent where the law requires it.

• Account and profile data: while your account is open, and deleted or anonymised after you ask us to close it, unless we need to keep some of it for the reasons below.
• Booking, payment, refund and payout records: for as long as tax, accounting and legal obligations require.
• ID documents: only as long as needed for verification, safety and legal obligations.
• Enquiries and support messages: as long as needed to handle them and any follow-up.

We use encryption in transit (HTTPS), encryption at rest for IBANs, private storage for ID documents, restricted access for staff and rate limiting on sign-in and forms. No online service is completely secure, so please use a strong, unique password and tell us straight away if you think your account has been compromised.

You can ask us to:

• give you access to a copy of the personal data we hold about you;
• correct data that is inaccurate or incomplete;
• delete your data, except records we must keep by law;
• restrict or object to certain uses of your data, or withdraw consent you’ve given.

Email hello@tnaplay.com to make a request. We may need to verify your identity first. You may also have the right to complain to the data protection authority where you live.

Accounts are for adults aged 18 or over. Parents and guardians can book sessions for children and may share details such as a child’s first name, age and level, which we use only to arrange and deliver the session.

We update this policy when our practices change and revise the “Last updated” date. For significant changes, we’ll tell you by email or on the platform.

For privacy questions or requests, email hello@tnaplay.com or use our contact page. TNA Play is operated by TNA Sports Corp, a California corporation, USA.