1.TNA Play’s booking fee is non-refundable
Every booking — lessons, courts, classes and event tickets — includes TNA Play’s booking fee (15% of the price), shown at checkout. It is taken when you pay and isn’t refunded, including when a request is declined or expires and when a booking is cancelled by you, the coach, the venue or the host. Refunds cover the rest of the price. The only exception is a charge made twice or by mistake, which is refunded in full.
2.When refunds are issued
| Situation | Refund |
|---|---|
| You cancel 24 hours or more before the start | Full refund, minus the booking fee |
| You cancel less than 24 hours before the start | 50% refund |
| You cancel after the start, or don’t show up | No refund |
| Your coach or TNA Play cancels | Full refund, minus the booking fee |
| The venue closes your court | Full refund, minus the booking fee |
| The host cancels your event | Full refund, minus the booking fee |
| Your event’s date, time or place changes and you cancel within 72 hours of the notice | Full refund, minus the booking fee |
| Your coach doesn’t turn up (confirmed by us) | Full refund, minus the booking fee |
| A booking request is declined, expires or is withdrawn | Full refund, minus the booking fee |
| You were charged twice or by mistake | The incorrect amount, in full |
Percentages apply to the booking total you paid — coach price, court price, tickets and any service fee, after any discount. Completed sessions and events aren’t refundable. Each coach, venue and host chooses a cancellation policy; the one for your booking is shown before you pay. The full cancellation rules are in our Cancellation Policy.
3.Examples
- Cancel 30 hours before the start → full refund
- Cancel 5 hours before the start → 50% refund
- Cancel after the session has started, or don’t show up → no refund
- Your coach, venue, host or TNA Play cancels → full refund
- Your request isn’t accepted within 12 hours, or is declined → you’re never charged, so there’s nothing to refund
4.Booking requests
When you request a coach or venue that doesn’t use instant booking, you pay when you send the request. If they decline, or don’t accept within 12 hours, everything you paid is refunded automatically except TNA Play’s booking fee.
5.How refunds are paid
Refunds go back to your original payment method through Stripe — the same card or wallet you paid with. We can’t refund to a different card, a bank account or in cash.
Refunds are made in AED. If your card is in another currency, the amount on your statement may differ slightly because of exchange rates and your bank’s fees.
6.How long refunds take
Refunds from online cancellations are sent to Stripe as soon as the cancellation is confirmed. They typically take 5–10 business days to appear on your statement, depending on your bank. If a refund hasn’t appeared after 10 business days, email us with your booking reference and we’ll look into it.
7.If something went wrong
If a session wasn’t delivered as booked, or you think you were charged incorrectly, email hello@tnaplay.com, WhatsApp +971 50 930 5512 or use our contact form with your booking reference and what happened. We review it with the coach or venue and let you know the outcome. If a refund is due, we issue it to your original payment method.
Please contact us before disputing a charge with your bank — it’s usually faster.
8.Coach and venue payouts
When a booking is refunded, the coach’s and venue’s payout for it is adjusted to match: nothing is paid out for a fully refunded booking, and after a partial refund they’re paid their share of the amount that wasn’t refunded.
9.Contact
Questions about a refund? Email hello@tnaplay.com or WhatsApp +971 50 930 5512 — we reply within one business day. TNA Play is operated by TNA Sports Corp, a California corporation, USA.